FAQ
Frequently Answered Questions
- How can I use the merge mail features to personalize my email with the contact's name or other details?
- How do I upload an image into my email campaign?
- How can I upload my html directly to ResultsMail?
- For Groups, how does the classification of "Assigned" and "Available" work?
- How can I delete email addresses from my contact list?
- How can I delete all of my contacts that bounced so I do not send to them again?
- When I attempt to export my large list of contacts it displays an error.
- How can I export a list of all of my unsubscribed contacts?
- How can I import a list and make sure that it only pulls in the new addresses, not ones that are already in ResultsMail that I may have sent to before?
- The Import Contacts does not seem to work, it keeps telling me it has imported 0 contacts.
- How can I import a new list of contacts?
- I requested to cancel, why did I receive a bill after I canceled?
- What happens if I sign up for one level and then send less in the next month, am I still charged for the full amount I signed up for?
- Is pricing based on the number of messages sent?
- Are there any setup fees?
- How may I cancel?
- How may I downgrade my account?
- How may I upgrade my account?
- Do you have a generic "white label" version of ResultsMail available for resell that does not include the ResultsMail logo or information anywhere?
- How can I be removed from your list?
- Is there a number I can call to speak to someone?
- Do you have pricing for sending millions of emails?
- I just signed up for the paid version of ResultsMail, how long does the approval take so I can begin using the system?
- I have not yet received my username and password, how long does it take?
- I can't find my password.
- My password isn't working.
- Do you provide lists of email addresses to send to?