FAQ
Frequently Answered Questions
- How do I tell which contacts unsubscribed to our emails when I export a group list?
- How can I customize the verification page?
- How can I redirect the sign up form submission to a thank you page on my own website?
- How can I set up a subscription form on my website to grow my list?
- If we were to include the senders name in one of the columns for the recipient's profile, would we be able to include it in the email within the signature block much the same way you can include the recipient's name or address as part of the introduction
- How can I send an attachment using ResultsMail?
- What is the difference between the dark red strikethrough and the orange one?
- When someone clicks on a link does the report tell you which link they clicked on?
- How can I increase my open rate?
- What open rate percentage should I expect?
- How is the status ‘Opened’ tracked?
- I send a test message to a test email account and then unsubscribed via the footer. I then sent a new campaign, and that email address received the email. How long does it take for the system to recognize that someone unsubscribed?
- Can we mail to the people who previously “unsubscribed” since this new mailing will have a different focus?
- How long does it take to send out my email?
- Are the emails sent from your server or from my computer?
- How can I change the address that appears on the footer of every email message?
- How long does it take to add a new sender to your system?
- How can I change the name of the FROM sender?
- How does the system know to send an HTML or plain text message?
- When I test I seem to get both an HTML and a plain text message, is this normal?
- How can I remove the footer information you include on every email?
- How can I insert a line whereby I'd ask the recipient to forward the e-mail to his/her friend(s)?
- How can I insert links for tracking via ResultsMail's reporting?
- How come I am having trouble using FrontPage to create my HTML emails?
- Why is it that when we send emails to Hotmail many of the special characters are showing distorted and the styles set with in the code for colored text are not working?
- What DPI/resolution should my images be?
- I created an email and it appears perfectly on my computer, but when I send it, the images disappear.
- I pasted in our HTML flyer in your editor and the test doesn't show it rendered - it just shows the HTML code. Why?
- Can we remove the ResultsMail logo from the footer of our emails?
- How can we delete old campaigns in order to clean up the manage campaigns screen?